Shipping Policy

Thank you for shopping with ottees. Every order is prepared with care, and we aim to make the shipping process as smooth and transparent as possible.

Processing Time

Most orders are processed within 2–7 business days before shipment.

During limited releases, holidays, or high-volume periods, processing times may be slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

Estimated delivery times may vary depending on your location and shipping carrier.

Typical delivery estimates:

Please note that shipping times are estimates and are not guaranteed.

Some items are produced specifically for your order to help reduce waste and maintain product quality.

Because of this, certain products may require additional processing time before shipment.

Once your order has shipped, tracking information will be sent to the email provided at checkout.

Please allow up to 48 hours for tracking updates to appear.

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for orders shipped to incorrect addresses entered by the customer.

If you notice an error in your shipping information, contact us as soon as possible after placing your order.

Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If you experience a delivery issue, we recommend contacting the carrier directly for assistance.

Occasionally, shipping delays may occur due to:

We appreciate your patience and understanding during these situations.

International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.

These charges are not included in the product or shipping price.

If you have any questions about your order or shipping status, feel free to contact us:

ottees.co@gmail.com

Thank you for supporting independent art and wearable design.